Last Updated: 23 September 2026
Welcome to Novacoree. These Terms & Conditions govern your use of the Novacoree website and the purchase of services from us.
By accessing our website or engaging Novacoree to provide services, you agree to be bound by these Terms & Conditions.
1. About Us
Novacoree is a UK-based digital services company providing professional technology and creative services, including:
- Web Design & Development
- Mobile App Development
- E-Commerce Development
- Creative Media
- Digital Marketing
- Custom Software Development
- Logo Design
- Other related digital and technology services agreed with a client
Legal Business Name: [FULL REGISTERED COMPANY NAME]
Trading Name: Novacoree
Company Registration Number: [COMPANY NUMBER]
Registered Office: [REGISTERED ADDRESS]
Email: [EMAIL ADDRESS]
Website: novacoree.com
For the purposes of these Terms, “Novacoree”, “we”, “us” and “our” refer to the business identified above.
“You”, “your” or “client” refers to the person or business purchasing or using our services.
2. Our Services
The exact services provided to you will depend on the project scope, quotation, proposal, order confirmation or separate service agreement between you and Novacoree.
Before work begins, we may provide you with details including:
- The services to be provided
- Project scope
- Deliverables
- Estimated timescales
- Fees and payment schedule
- Client responsibilities
- Number of revisions included
- Third-party costs, where applicable
- Any other project-specific requirements
Where a separate written agreement, proposal or statement of work exists, that document will form part of the agreement between Novacoree and the client.
3. Quotes and Proposals
Quotes and proposals provided by Novacoree are normally valid for the period stated in the quote.
Unless otherwise stated, a quotation does not constitute acceptance of an order.
A project becomes confirmed when:
- The client accepts the quotation or proposal;
- Any required deposit or initial payment has been received; and
- Novacoree confirms commencement of the project.
We reserve the right to revise a quotation if the project’s requirements materially change before work begins.
4. Project Scope and Changes
Novacoree will provide the services described in the agreed project scope.
Requests that fall outside the agreed scope may be treated as additional work and may incur additional charges.
This can include:
- Additional pages
- Additional website functionality
- Additional app functionality
- Additional design concepts
- Additional revisions
- New integrations
- Additional content creation
- Changes to previously approved work
- Significant changes to project requirements
Where additional charges apply, we will normally inform the client before carrying out the additional work.
5. Client Responsibilities
The client agrees to provide Novacoree with the information, content, materials, access credentials and approvals reasonably required to complete the project.
This may include:
- Text and website content
- Images and videos
- Brand assets
- Logo files
- Product information
- Hosting or domain access
- Social media access
- Third-party platform access
- API credentials
- Required approvals and feedback
The client is responsible for ensuring that materials supplied to Novacoree can legally be used for the intended purpose.
Delays caused by the client, including delays in providing information, approvals, content or access, may affect the project completion date.
6. Payments
Payment terms will be stated in the relevant quotation, proposal or agreement.
Depending on the project, Novacoree may require:
- A deposit before work begins;
- Milestone payments;
- Monthly payments; or
- Full payment before delivery.
Unless otherwise agreed in writing, invoices are payable by the due date stated on the invoice.
We reserve the right to suspend work where an invoice remains unpaid after its due date.
7. Late Payments
If payment is not received by the agreed due date, Novacoree may:
- Pause the project;
- Delay delivery;
- Request settlement of outstanding invoices before continuing work; and/or
- Recover reasonable costs associated with collection of overdue payments.
Where applicable, statutory rights concerning late payment between businesses may also apply.
8. Website, Software and App Development
Where Novacoree develops websites, applications or software, the client acknowledges that third-party platforms and services may be required.
These may include:
- Hosting providers
- Domain registrars
- WordPress
- Shopify
- Payment processors
- App stores
- APIs
- Plugins
- Themes
- Software libraries
- Email providers
- Analytics platforms
Third-party services may have their own terms, pricing, limitations and privacy policies.
Unless expressly included in the agreed project price, third-party subscription, hosting, licensing, API or platform fees are the client’s responsibility.
9. Design Revisions
The number of revisions included in a project will be stated in the relevant quotation or agreement.
Where no revision limit has been agreed, Novacoree will use reasonable judgement regarding the number of revisions necessary to complete the agreed scope.
Major changes to an approved design or project direction may constitute additional work.
10. Delivery and Completion
Estimated delivery dates are provided in good faith and may depend on:
- Client feedback;
- Availability of required materials;
- Third-party services;
- Technical requirements;
- Changes to project scope; and
- Other circumstances outside our reasonable control.
A project will generally be considered completed when the agreed deliverables have been supplied or made available to the client.
11. Intellectual Property
Unless otherwise agreed in writing, Novacoree retains ownership of its pre-existing:
- Code
- Frameworks
- Templates
- Processes
- Methods
- Libraries
- Tools
- Reusable components
- Design systems
- Internal resources
Upon full payment of all amounts due, the client will receive the rights to the final project deliverables specified in the relevant agreement, subject to any third-party licences and intellectual property rights.
Third-party software, fonts, images, plugins, themes, stock assets and other materials remain subject to their respective licences.
12. Client Materials
The client retains ownership of materials supplied to Novacoree.
The client grants Novacoree permission to use those materials solely to provide the agreed services.
The client is responsible for ensuring that it has the necessary rights and permissions to provide those materials.
13. Portfolio and Marketing
Unless the client specifically requests otherwise in writing, Novacoree may display completed work in its portfolio, website, social media or marketing materials.
Where confidentiality has been agreed, Novacoree will respect the applicable confidentiality obligations.
14. Third-Party Services
Novacoree may use third-party providers to deliver certain aspects of a project.
We are not responsible for interruptions, price changes, discontinued services or technical failures caused by third-party providers where those matters are outside our reasonable control.
15. Digital Marketing
Where Novacoree provides digital marketing, SEO, advertising or related services, we do not guarantee a particular:
- Search engine ranking;
- Number of visitors;
- Number of leads;
- Number of sales;
- Advertising result;
- Conversion rate; or
- Revenue level,
unless a specific performance commitment has been expressly agreed in writing.
Marketing performance can be affected by factors outside our control, including competition, market conditions, advertising platforms, algorithms, customer behaviour and changes to third-party platforms.
16. Warranties and Defects
Novacoree will provide services with reasonable care and skill.
If you believe that a service or deliverable does not comply with the agreed specification, please contact us as soon as reasonably possible so that we can investigate and, where appropriate, correct the issue.
Nothing in these Terms removes or limits any legal rights that cannot lawfully be excluded.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to that, Novacoree will not be responsible for indirect or consequential losses, including loss of profits, revenue, business opportunities, goodwill or anticipated savings, except where such liability cannot lawfully be excluded.
For business clients, our total liability arising from a particular project will, where legally permitted, be limited to the total fees paid or payable for that project.
This limitation does not affect any liability that cannot legally be limited or excluded.
18. Confidentiality
Both Novacoree and the client agree to keep confidential information received from the other party confidential and to use it only for purposes connected with the agreed services.
This obligation does not apply to information that:
- Is already publicly available;
- Becomes publicly available without breach of these Terms;
- Was already lawfully known;
- Is independently developed; or
- Must be disclosed by law.
19. Cancellation and Termination
Either party may terminate a project where permitted by the applicable agreement and these Terms.
If the client cancels a project after work has commenced, the client may be responsible for payment for work already completed and any approved non-refundable costs incurred on the client’s behalf.
Consumer cancellation rights are addressed in our Returns & Refunds Policy.
20. Events Outside Our Control
Novacoree will not be liable for delays caused by circumstances beyond our reasonable control.
These may include:
- Internet or hosting outages;
- Cybersecurity incidents;
- Third-party platform failures;
- Power failures;
- Natural disasters;
- Government action;
- Industrial disputes;
- War or civil unrest;
- Serious technical failures; or
- Other events that could not reasonably have been prevented.
21. Changes to These Terms
We may update these Terms from time to time.
The version applicable to a project will generally be the version accepted by the client when the project was agreed, unless the parties subsequently agree otherwise.
22. Governing Law
These Terms are governed by the laws of [England and Wales / Scotland / Northern Ireland].
The courts of [England and Wales / Scotland / Northern Ireland] will have jurisdiction, subject to any mandatory consumer rights that apply.
23. Contact Us
If you have questions about these Terms, please contact us.
Novacoree
Email: info@novacoree.com
Website: novacoree.com