Last Updated: 23 September 2026
Novacoree respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Novacoree collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, or use our services.
This Privacy Policy is intended to provide the information required under applicable UK data protection law. UK privacy information should explain matters including who the organisation is, why personal data is processed, the lawful basis for processing, who data may be shared with, retention periods and applicable individual rights.
1. Who We Are
Legal Business Name: [FULL REGISTERED COMPANY NAME]
Trading Name: Novacoree
Company Registration Number: [COMPANY NUMBER]
Registered Office: [REGISTERED ADDRESS]
Email: [EMAIL ADDRESS]
Website: novacoree.com
For the purposes of this Privacy Policy, “Novacoree”, “we”, “us” and “our” refer to the business identified above.
2. Information We Collect
Depending on how you interact with Novacoree, we may collect the following types of personal information.
Contact Information
This may include:
- Full name
- Email address
- Telephone number
- Business name
- Job title
- Postal address
- Other contact details you choose to provide
Enquiry and Project Information
When you contact us or become a client, we may collect information relating to your enquiry or project, including:
- Project requirements
- Business information
- Website information
- Branding information
- Product information
- Project communications
- Technical requirements
- Account information
- Information required to provide our services
Payment Information
Where you purchase services from us, payment information may be processed by third-party payment providers.
We generally do not store complete payment card details ourselves.
Payment providers may process your payment information in accordance with their own privacy policies and terms.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Website interaction information
- Approximate geographical location derived from technical information
The exact information collected will depend on the technologies and services used on our website.
3. How We Collect Your Information
We may collect personal information when you:
- Visit our website;
- Complete a contact or enquiry form;
- Request a quotation;
- Email us;
- Call us;
- Purchase our services;
- Become a client;
- Communicate with us about a project;
- Subscribe to marketing communications;
- Interact with our website; or
- Use our website through cookies and similar technologies.
We may also receive information from third parties where this is necessary for providing our services or managing our business.
4. How We Use Your Information
We may use personal information for the following purposes:
- Responding to enquiries;
- Providing quotations and proposals;
- Communicating with potential and existing clients;
- Providing our services;
- Managing projects;
- Processing payments;
- Providing customer support;
- Managing business relationships;
- Improving our website;
- Improving our services;
- Maintaining website security;
- Preventing fraud, misuse and unauthorised activity;
- Maintaining business and financial records;
- Complying with legal and regulatory obligations; and
- Sending marketing communications where permitted.
We will only use personal information for purposes that are lawful and appropriate to the circumstances.
5. Lawful Bases for Processing
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, Novacoree may rely on the following lawful bases.
Contract
We may process your information where this is necessary to enter into or perform a contract with you.
For example, we may need your contact and project information to provide a website development service.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Examples may include:
- Managing client relationships;
- Improving our services;
- Maintaining website security;
- Protecting our business;
- Managing enquiries; and
- Operating and developing our business.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
This may include accounting, tax, financial, legal or regulatory requirements.
Consent
In circumstances where consent is required, we may ask for your consent before processing your information.
Where processing is based on consent, you may withdraw your consent at any time.
The lawful basis used will depend on the particular processing activity. UK privacy information should accurately identify the lawful basis applicable to each relevant purpose.
6. Marketing Communications
Where permitted by applicable law, we may contact you about Novacoree’s:
- Services;
- New services;
- Offers;
- Company updates;
- Promotions; and
- Other relevant business information.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
- Essential website functionality;
- Website security;
- Remembering preferences;
- Website analytics;
- Understanding how visitors use our website;
- Performance monitoring; and
- Marketing or advertising.
Some cookies may be strictly necessary for the website to operate.
Where applicable, we will seek your consent before using non-essential cookies.
You may also be able to control cookies through your browser settings or our cookie consent mechanism.
Under current ICO guidance, non-essential cookies generally require user consent, and consent should involve a clear positive action rather than simply continuing to browse the website.
8. Third-Party Services
We may use third-party providers to help us operate our website and business.
These may include:
- Website hosting providers;
- Domain providers;
- Payment processors;
- Email providers;
- Cloud storage providers;
- Customer relationship management systems;
- Analytics providers;
- Marketing platforms;
- Security providers;
- Software providers;
- IT service providers; and
- Professional advisers.
These providers may process personal information on our behalf where necessary to provide their services.
We seek to use appropriate providers and take reasonable steps to ensure personal information is handled appropriately.
9. Who We Share Information With
We may share personal information where reasonably necessary with:
- Service providers working on our behalf;
- Payment providers;
- Hosting and technology providers;
- Professional advisers;
- IT and security providers;
- Government authorities;
- Regulators;
- Law enforcement authorities where legally required; and
- Other parties where you have asked us to share information or where this is necessary to provide a service.
We do not sell your personal information to third parties.
UK privacy information should identify recipients or categories of recipients where personal information is shared.
10. International Transfers
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
Where required, appropriate safeguards will be used for international transfers.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The period for which information is retained may depend on:
- The nature of the information;
- The purpose for which it was collected;
- Our relationship with you;
- Legal and regulatory requirements;
- Accounting and tax requirements;
- Contractual requirements;
- Dispute resolution; and
- Our legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
We will review our retention practices periodically.
UK privacy requirements call for organisations to provide either applicable retention periods or the criteria used to determine how long personal information is retained.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Unauthorised disclosure;
- Accidental loss;
- Misuse;
- Alteration;
- Destruction; and
- Other forms of unauthorised processing.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances and applicable legal requirements, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of processing;
- Object to certain processing;
- Request transfer of certain information to another organisation; and
- Withdraw consent where processing is based on consent.
The availability of these rights depends on the circumstances and the lawful basis on which we process your information.
Right to Object
You may have the right to object to certain processing of your personal information, particularly where we rely on legitimate interests or where your information is used for direct marketing.
Where applicable, we will explain how you can exercise this right.
14. Withdrawing Consent
Where we rely on your consent to process personal information, you may withdraw your consent at any time.
You can do this by contacting us at:
Email: [EMAIL ADDRESS]
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
15. Automated Decision-Making
Novacoree does not currently intend to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update this Privacy Policy and provide any information required by applicable law.
16. Information From Other Sources
In certain circumstances, we may receive personal information about you from sources other than directly from you.
For example, this may include information provided by:
- Your organisation;
- A business partner;
- A client representative;
- A service provider; or
- Publicly available business information.
Where applicable, we will provide the privacy information required by law.
17. Children’s Privacy
Our services and website are primarily intended for businesses and adults.
We do not knowingly collect personal information from children where such collection is not appropriate or permitted.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and take appropriate action.
18. Data Breaches
If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable data protection requirements.
Where legally required, we may notify the Information Commissioner’s Office and/or affected individuals.
19. Complaints
If you have concerns about how Novacoree handles your personal information, please contact us first.
We will review your concern and try to resolve the matter.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
The ICO is the UK’s independent supervisory authority for data protection. UK privacy information should tell individuals about their right to complain to the ICO.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our services;
- Our website;
- Technology;
- The way we process personal information;
- Our third-party service providers; or
- Applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the top of this page.
We recommend that you review this Privacy Policy periodically.
Privacy information should be reviewed and updated when an organisation’s processing activities change.
21. Contact Us
If you have any questions about this Privacy Policy or how Novacoree handles your personal information, please contact us.
Novacoree
Email: info@novacoree.com
Website: novacoree.com