Introduction
At Novacoree.com, we strive to provide high-quality web development, mobile app development, and digital services. This Refund Policy outlines the conditions under which refunds may be granted for our services.
Service-Based Nature of Our Business
As our services involve time, expertise, consultation, design, development, and project management, refunds are evaluated on a case-by-case basis and are subject to the terms outlined below.
Project Cancellation Before Work Begins
If a client cancels a project before any work has commenced, they may be eligible for a full refund of any advance payment made, excluding any transaction or processing fees.
Project Cancellation After Work Has Started
Once work has begun, refunds will be calculated based on the amount of work completed up to the cancellation date. Any completed work, consultations, planning, research, design, development, or other services already provided will be deducted from the refundable amount.
Milestone-Based Projects
For projects divided into milestones:
- Payments made for completed milestones are non-refundable.
- Refunds may only be considered for work that has not yet been started.
- Any deliverables completed and provided to the client remain chargeable.
Custom Development Services
Due to the customized nature of web development, mobile app development, software development, and related digital services, completed work and delivered solutions are generally non-refundable.
Client Delays or Non-Responsiveness
If a project is delayed due to a client’s failure to provide required information, approvals, content, or feedback for an extended period, Novacoree.com reserves the right to place the project on hold. Refund requests in such cases may be denied.
Dissatisfaction with Services
If you are dissatisfied with any aspect of our services, we encourage you to contact us first. We will make reasonable efforts to address concerns, provide revisions where applicable, and work toward a satisfactory resolution before considering any refund request.
Non-Refundable Services
The following are generally non-refundable:
- Completed web development work
- Completed mobile app development work
- Custom software development
- Consultation services
- Research and planning services
- Domain registration fees
- Hosting fees
- Third-party software licenses
- API subscription costs
- Digital products and downloadable assets
- Any completed milestone payments
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution involved.
Chargebacks
Clients are encouraged to contact Novacoree.com directly to resolve any billing concerns before initiating a chargeback. Unauthorized or unjustified chargebacks may result in suspension of services and legal action where applicable.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Refund Policy or wish to request a refund, please contact us:
Novacoree.com
Email: info@novacoree.com
Website: https://novacoree.com